Administration and Office Management Professional

Start Date End Date Venue Fees (US $)
17 May 2026 Kuala Lumpur, Malaysia $ 4,500 Register
20 Sept 2026 Dubai, UAE $ 3,900 Register

Administration and Office Management Professional

Introduction

This five day Program is designed to increase the skills of Senior Support personnel across a range of disciplines.

The Program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the Program outline below, the Program is broken down by the day to broadly reflect the key components of  the role. 
However, as you will discover when you attend, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the Course, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Objectives

    • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
    • Practice the techniques and skills demonstrated on the Program
    • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led discussions
    • Build an approach that suits their own individual style and workplace
    • Define and understand the role of the office manager / administrator.
    • Acquire time management skills required for better office productivity.
    • Handle telephone calls properly and professionally.
    • List the main causes of stress and the techniques needed to control them.
    • Learn communication strategies needed for carrying out responsibilities in an effective manner.
    • Develop a service attitude and mindset aimed at the internal and external customer. 

Training Methodology

The training methodology is interactive with group exercises and is suitable for all employees involved in functions management. The pace and level of the training workshop is customized to the understanding of the delegates. Ongoing back-up and support is available after the training on request to the supplier, and the training course is also available for in-house presentation as well as for “Competency Transfer”.

Who Should Attend?

Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees

Delegates attending this Program will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management.

It will also be a constructive development Program for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader / supervisor.

 

The Program targets:

  • Office Administrators
  • Office Managers
  • Supervisors of clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants

Course Outline

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success
  • Effective Communication Skills
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

 

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

 

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

 

Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

 

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

 

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

 

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

Accreditation

Related Courses

2026 IFM Training Plan
IFM Corporate Profile
Laboratory Systems ISO17025 Consulting
Competency Solutions Brochure