Warehouse Stores and Stock Control Management

Introduction

Warehouses and stores are often under-rated operations in Organizations, yet they are essential in providing customer service. This seminar will show you how to implement all of the essential tools for the effective management of warehousing and stores.

In this program you will learn how to:

• Evaluate procedures, change and improve methods
• Eliminate wasteful activities/costs
• Avoid all those internal problems that limit performance
• Obtain added value for money
• Improve customer service

Objectives

• Learn in a friendly atmosphere
• Use analysis and evaluation techniques 
• Apply changes
• Make improvements
• Save money
• Improve service to customers
• Manage more efficient and effective operations
• Understand international best practice
• Share experiences with other delegates from varied industries
• Learn from a former warehouse manager who is also a chartered trainer

Training Methodology

The training methodology is interactive with group exercises and is suitable for all employees involved in functions management. The pace and level of the training workshop is customized to the understanding of the delegates. Ongoing back-up and support is available after the training on request to the supplier, and the training course is also available for in-house presentation as well as for “Competency Transfer”.

Who Should Attend?

• Those new to managing warehouses or stores
• Those non warehouse people who need to gain an awareness of the issues and key drivers of stock control operations
• Stock, Warehouse and Distribution Supervisors/Managers
• Owners, operators and Directors of companies with warehouse and stores operations

Course Outline

Day 1

The Role of the Warehouse

• An introduction to why we need a warehouse, what functions do they cover, how do they fit into the supply chain including:
• The balance between sorting and storing
• 12 initial questions to ask about warehousing activity

Product Classification

It is important to establish key characteristics of the products handled as this have implications for all the warehouse operations. Such characteristics include:

• Supply /demand variables
• ABC Analysis or the 80/20 rule
• Determining product handling groups
• Throughputs and product formats.

Day 2

Layout options

In examining all the operations undertaken, the balance has to be found between maximizing space usage whilst minimizing the time taken to carry out the operations.
This involves looking at:

• Receiving options
• Storage options
• Picking/assembly options
• Dispatching options
• Using the floor and the height space
• Organizing for flow

Methods and Equipment

Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:

• Warehouse structures
• Loading bays
• Selecting fork lift trucks
• Selecting racking 
• Implications for warehouse layouts
• Operational timings and planning  

Day 3

Health and Safety

Warehouses are potentially dangerous areas in which to work, and an overview of the appropriate legalization will be looked at, including:

• Duty of care
• Inspections and risk assessments-task analysis
• Equipment maintenance and care
• Recognizing health and safety risks
• Raising peoples awareness

Security and Loss

This session looks at minimizing internal and external theft, recognizing that, generally internal theft is the major problem. Preventative measures will be briefly discussed

Day 4

Productivity and Costs

To make operations efficient and effective, then cost control and productivity need to be managed. This session will therefore look at:

• Fixed and variable cots
• Typical costs involved
• A model for understanding the roles of productivity, utilization, and performance
• Setting productivity and cost targets
• The importance of having measurements and key indications of performance

Service levels

As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:

• Internal and external customers
• The three key customer service measure
• Customer service sampling
• Effects of substandard service
• Minimizing errors

Day 5

Stock Coding

The method by which stock is coded is important in the overall management process, this session will examine:

• Different methods
• Understanding of all involved
• Checklists to help on deciding the best option

Stock Recording

This session looks at stock recording, a critical aspect of stock control and if done incorrectly is the source of many subsequent errors:

• Separation of powers
• Legal issues
• How do we get inaccuracies?

Stock Checking

Much time can be spent on this activity, but there are methods to both minimise the time and at the same time increase checking accuracy. This session examines such aspects:

• Roles and Responsibility
• Requirements
• Job Descriptions
• Authority levels
• Tolerances and approvals
• The programme
• Options
• Reconciliations / discrepancies