ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes
| Start Date | End Date | Venue | Fees (US $) | ||
|---|---|---|---|---|---|
| ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes | 23 Aug 2026 | 27 Aug 2026 | Riyadh, KSA | $ 4,200 | Register |
| ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes | 11 Oct 2026 | 15 Oct 2026 | Dubai, UAE | $ 4,200 | Register |
ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes
| Start Date | End Date | Venue | Fees (US $) | |
|---|---|---|---|---|
| ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes | 23 Aug 2026 | 27 Aug 2026 | Riyadh, KSA | $ 4,200 |
| ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes | 11 Oct 2026 | 15 Oct 2026 | Dubai, UAE | $ 4,200 |
Introduction
In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management that are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle. Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.
Objectives
- How ITIL is related to business & service management.
- ITIL roles and responsibilities.
- ITIL Operational Best practices.
- Which processes support ITIL.
- Real-Time Case Studies.
- Program Deliverables
After the completion of the course, the participants would be able to:
Training Methodology
This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions. Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action. This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.
The key features of our training program would be:
- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions
Who Should Attend?
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management (ITSM).
The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:
- CIOs/CTOs
- Manager/IT audit managers
- Supervisory staff
- Team leaders
- Service Designers, Architects, and Planners
- IT consultants
- ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
Course Outline
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Introduction to Service Strategy
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Service Strategy Principles
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Service Strategy Processes
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Service Portfolio Management
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Governance
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Organizing for Service Strategy
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Technology considerations
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Implementing Service Strategy
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Challenges, critical success factors and risks
Module 1: An Introduction to Service Strategy
Module 2: Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:
Module3 : Service Strategy Principles
Module 4: Service Strategy Processes
Module 5: Governance
Module 6: Organizing for Service Strategy
Module 7: Technology Considerations
Module 8: Implementing Service Strategy
Module 9: Challenges, Critical Success Factors and Risks

