ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes

Start Date End Date Venue Fees (US $)
23 Aug 2026 Riyadh, KSA $ 4,200 Register
11 Oct 2026 Dubai, UAE $ 4,200 Register

ITIL V3 Foundation Syllabus V4.2: Service Strategy Processes

Introduction

In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management that are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle. Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.

Objectives

    After the completion of the course, the participants would be able to:

    • How ITIL is related to business & service management.
    • ITIL roles and responsibilities.
    • ITIL Operational Best practices.
    • Which processes support ITIL.
    • Real-Time Case Studies.
    • Program Deliverables

Training Methodology

This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions. Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action. This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions

Who Should Attend?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management (ITSM).

The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:

  • CIOs/CTOs
  • Manager/IT audit managers
  • Supervisory staff
  • Team leaders
  • Service Designers, Architects, and Planners
  • IT consultants
  • ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

Course Outline

  • Introduction to Service Strategy

  • Service Strategy Principles

  • Service Strategy Processes

  • Service Portfolio Management

  • Governance

  • Organizing for Service Strategy

  • Technology considerations

  • Implementing Service Strategy

  • Challenges, critical success factors and risks

Module 1: An Introduction to Service Strategy

Module 2: Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:

Module3 : Service Strategy Principles

Module 4: Service Strategy Processes

Module 5: Governance

Module 6: Organizing for Service Strategy

Module 7: Technology Considerations

Module 8: Implementing Service Strategy

Module 9: Challenges, Critical Success Factors and Risks

Accreditation

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