ILM Certified KPI Professional
Start Date | End Date | Venue | Fees (US $) | ||
---|---|---|---|---|---|
ILM Certified KPI Professional | 10 Aug 2025 | 14 Aug 2025 | Istanbul, Turkey | $ 4,500 | Register |
ILM Certified KPI Professional | 07 Dec 2025 | 11 Dec 2025 | Dubai, UAE | $ 3,900 | Register |

ILM Certified KPI Professional
Start Date | End Date | Venue | Fees (US $) | |
---|---|---|---|---|
ILM Certified KPI Professional | 10 Aug 2025 | 14 Aug 2025 | Istanbul, Turkey | $ 4,500 |
ILM Certified KPI Professional | 07 Dec 2025 | 11 Dec 2025 | Dubai, UAE | $ 3,900 |
Introduction
Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.
Objectives
- Certified KPI Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
- Certified KPI Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.
This learning program is structured on two levels of certifications:
Training Methodology
This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.
Who Should Attend?
All staff responsible for monitoring and reporting the performance of a business unit, division or organization, particularly those concerned with:
- Corporate level reporting
- Line management issues, reporting and decision making
- The implementation of strategy
- Improvement initiatives such as re-engineering, benchmarking and quality improvement
Course Outline
Day 1: A standardized approach to KPIs
- The world of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance;
- Organizational levels.
- Understanding KPIs
- KPI related terminology;
- SMART objectives decomposed;
- KPI lifecycle.
- KPI typology
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs.
- KPI Taxonomy
- Interdisciplinary systemic worldview;
- KPI use case scenarios;
- KPI DNA map.
Day 2: KPI selection and target setting
- KPI Selection
- KPI selection for organizational scorecard;
- KPI selection sources;
- KPI selection techniques.
- KPIs Alignment
- KPI alignment approaches
- KPI selection for corporate scorecard;
- KPIs cascaded to functional areas.
- KPI documentation
- KPI documentation form functions;
- KPI documentation form design;
- KPI documentation process;
- Organizational KPI libraries;
- Working with targets
- Target setting process;
- Challenges in working with targets;
- Weights and indexes;
- Negative behaviors when setting targets.
Day 3: Data gathering and visualization
- Data gathering
- Data quality dimensions;
- KPI reporting data sources;
- KPI activation tools;
- KPI activation techniques;
- Working with data custodians;
- Data collection methods.
- Data visualization
- Guidelines to designing efficient templates;
- Usability in terms of visual design;
- Scorecard and dashboard design.
- Scorecard and dashboard design
- Scorecard and dashboard examples;
- Best practices in scorecard design;
- Best practices in dashboard design.
- Review &Review and certification exam
- Course review;
- Certification Exam.
Day 4: Establishing KPIs
- KPI Project Coordination
- The business case for KPI implementation;
- KPI project plan;
- KPI workshop preparation (data sources, email notification, KPI selection workshop).
- KPI Selection
- Value driver concept mapping;
- Defining objectives;
- Value flow analysis;
- KPI balancing.
Day 5: Monitoring KPIs
- KPI Measurement
- KPI documentation;
- KPI data gathering template;
- Data gathering communication.
- KPIs in Context
- Organizational Scorecard;
- Departmental Scorecard;
- Operational Dashboard;
- Changelog.
- Review and Assessment Quiz
- Course review;
- Learning Assessment Quiz.
Professional Recognition & Accreditations
We are a Recognised Provider by the UK based (ILM) As a Recognised Provider of ILM, we meet the quality assurance criteria of ILM to deliver application-based leadership and management programs that meet international standards and professional benchmarks.
This training course is endorsed by the ILM. Opting to receive an ILM-endorsed certificate requires you to accomplish an on-the-job assessment component applying the knowledge gained on the training course to your area of responsibility. You need to consider the modules and topics covered in this training course when developing your assessment.
