Office Management and Effective Administration Skills (Certified By ILM)

Start Date End Date Venue Fees (US $)
13 Jul 2025 Jeddah, KSA $ 4,500 Register
19 Oct 2025 Dubai, UAE $ 3,900 Register

Office Management and Effective Administration Skills (Certified By ILM)

Introduction

This is an exciting and interactive programmed. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss’ and their organization’s success. In this programmed you will learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organize office systems

Objectives

    Participants attending the program will:

    • Extend their understanding of their roles and the key contribution they make to organizational success
    • Review their working relationships
    • Review and developed their personal organization, communication and interpersonal skills
    • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
    • Analyze the function of transportation management.

Training Methodology

ILM is the UK’s leading provider of leadership, management and coaching qualifications, and a City & Guilds Group Business. ILM offers a specialist suite of qualifications ranging from Level 2 to Level 7, which are awarded by The City and Guilds of London Institute. ILM also specialises in assessment, learning content, recognition and the accreditation of high-quality training in the fields of leadership, management and coaching.

ILM offers leadership and management qualifications through our network of accredited centres worldwide. Not only are ILM’s qualifications industry standard, ranging from team-leading programmes to diplomas for senior directors, but they help retain and motivate staff too

Who Should Attend?

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants

Course Outline

Pre Course Assessment

Day one 

  • Programmed Introduction/Roles, Competences and Personal Effectiveness
  • Programmed introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviors and values
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities 

 Day two

  • Team Working, Communication & Meetings
  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organizing, and participating in, meetings
  • Notes, minutes and follow-up

Day three

  • Managing Working Relationships
  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people 

 Day four

  • Managing Time/Desk Management/Written Communication Skills
  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills

 Day Five

  • Managing Staff Performance/Action planning
  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills

Post Course Assessment /Exam will be conducted on the last day

Accreditation

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