Strategic Crisis Management, Incorporating Security & Major Emergency Response

Introduction

Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information, at the right time, and at the right level of detail, to make the right decisions. The value of good crisis leadership has been proven over the past years. It is accepted that the increasing range of potential incidents and emergencies that could affect business, disrupt production, and affect global reputation is becoming increasingly complicated. This new training course will teach you that Strategic Crisis Management is the identification, selection, and implementation of yours, and the organization’s goals and objectives, and how utilizing your authentic Leadership qualities you will be able to deliver great outcomes so successfully dealing with any Crisis.

This training course will feature:

• How to be successful in the Four critical areas of Emergency Response
• Utilizing the Five Levels of Leadership to get the maximum from your Teams
• Fourteen characteristics you need to learn to be an effective Crisis Leader
• How to avoid mismanagement and so make a bad situation worse
• Rapidly establishing options, making judgments, redefining standards
• Analysis of the human factor, psychological readiness, discipline & leadership

Objectives

By the end of this training course, participants will be able to:

• Acquire in-depth knowledge of Strategic Crisis Management
• Develop strategies so you and your team respond efficiently and effectively
• Analyze Five deadly leadership behaviors and Six winning strategies in a crisis
• Implement the Five major functional areas of Incident Command Systems
• Plan for more beneficially rewarding multi-agency exercises
• Effectively use advanced techniques that will improve leadership performance at that critical time

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

• Fire Management Professionals
• Security Management Professionals
• Health, Safety, and Environment personnel
• The operation, Asset, and Facility Professionals
• Risk, Marketing and Insurance Professionals
• Designated Incident, Emergency, and Crisis Response Professionals
• Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

Course Outline

Day 1: Evaluate, Mitigate, and Responding to Challenges

• Understanding Strategic Crisis Management

• Consider the complete range of risks to your organization

• CMT and ERT - Roles & Responsibilities

• Issues management, master this before it becomes a Crisis

• Who else inside and outside the organization should be involved

• Five deadly Leadership behaviors & Six winning strategies

• Understanding 'denial-curve' and 'group-think' syndromes 

Day 2: Planning & Security – Who and What Else Should be Considered

• Security Management & Asset Protection

• Case Studies, why some companies fail, and others survive

• Based on the previous module, the self-evaluation questionnaire

• Developing, improving & implementing Emergency Response Plans

• Business Continuity Management (BCM) Strategies

• Case Study and Workshop 

Day 3: Crisis Communications & Incident On-Scene Management

• Incident Command Systems (ICS)

• On Scene Crisis Management, essential elements for success

• Emergency Communication Centres, avoiding the ten most common mistakes

• Reputation Management - Managing Social Media

• Press Conference & step by step guidance on how to conduct TV interviews

• Case Study

• Exercise: Crisis Communications Strategy 

Day 4: The Human Factor – What Can Go Right and What Can Go Wrong?

• Alerting and Warning

• Evacuation Strategies

• Major Incident Simulation - Role Playing Workshop

• Psychological & Welfare concerns in Crisis Management

• How to improve staff morale and confidence in the process

• The questionnaire, are your batteries in good condition

• Corporate Case Study – when the board get it wrong 

Day 5: Crisis Management Plan Testing, Training and Exercising

• Case Studies x 3 with the same root cause, are we learning

• Exercises: a program of learning and of validating plans and procedures

• How to get advantageous results from an exercise

• Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs

• Critique report writing, executive summaries, and key recommendations

• Closing the loop. Implementing recommendations, continuing the process